CNO Admin Tools

Report faults and problems, find and eliminate errors. These are unpleasant, annoying and very time-consuming activities for the user or the support. This fact unfortunately also applies to the operation of high-quality PLM solution such as Teamcenter.

With the Issue Tracker extension, CAD’N ORG offers the possibility of simplifying and standardizing error reports as well as an efficient and cross-machine analysis capability for the PLM-System Teamcenter.

Goals

Support tools for generating error reports from Teamcenter
Tools for Teamcenter Administrator to simplify analysis of errors in Teamcenter
Enhancement to simplify and standardize processes when running Teamcenter

Features

- Unified error reporting capability in Teamcenter Client
- Wizard-guided interface built into Teamcenter
- Possibility for error description by the user
- Comprehensive compilation of session information and log files
- Log-detailing via Teamcenter Log-Level

that can be activated at runtime

SQL Debug and Trace Syslog functionality
video and screen capture functionality
Mail functionality to Teamcenter Support
Optional opening of tickets in a ticketing system that can be integrated via WebService

System Requirements

Teamcenter 9 (older versions on demand)

Components

CNO Teamcenter RichClient Integration:

Support tools for generating error reports from Teamcenter
Tools for Teamcenter Administrator to simplify analysis of errors in Teamcenter

CNO Logfile Collector:

Register actions for collecting log files and detailing logs.

Ticketsystem Connnector:

Predefined error report templates
Integration to existing ticketing systems via WebServices

Process of an ticket creation with the RichClient extension.

There are different options offered:

Analysis and collection of log files
Collection of detailed log files with subsequent mailing
Open a support ticket in the appropriate ticketing system.

User:
Collection of log files directly after an error event

Step 1: Call the wizard

Step 2: Selection of error-report functionality

Step 3: Selection of error-report functionality

Step 4: Selection of error-report functionality

Result: Variant Mail

User:
Collect log files after the error occured

Step 1: Run the wizzard

Step 2: Choice Trace-Feature to activate the Log-Levels

Step 3: Select the required feature

Step 4: Execute the problematic functionality in your system

Step 5: Collect logs

Step 6: Select the Logfiles

Result: